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Unfortunately, due to the player’s lack of response to the team’s inquiries, the complaint could not be investigated further and was subsequently rejected. The player from Italy was facing challenges with withdrawing his winnings amounting to 232,000 euro from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service. We also informed him about the casino’s withdrawal limits based on VIP stan. However, the player did not respond to our messages, leading us owo reject the complaint.
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